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Kyte Test

An interesting bug

You’ll find my conversation with Disqus team member Giannii Calvert. It’s still in process. I hope it ends soon, otherwise I’ll loose some hair. Why help-desk teams has to treat us like kids?
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Dear Disqus Team,
While trying to understand the problem, I realized that Disqus is available in Paulo Coelho’s blog(http://paulocoelhoblog.com) only in 1 post (which is an announcement post that stays as the first post of the blog for a week with 100+ comments)!!!!
The post where Disqus loads API only here -> http://paulocoelhoblog.com/2009/05/25/forum-on-ufo%E2%80%99s/

Below is my first message to you :
It did run 2 days smootly until now, since couple of hours it stopped showing up, it loads the normal Wordpress commenting form.

Can you tell me how can I control the connection with Disqus? How can I find
the problem? Is there any logs?

We use self-hosted Wordpress 2.7.1 with the Disqus-comment-system.2.11.4349
Thanks!
Mustafa Suphi Yilmaz
http://supi.tel

Comments

User photo
Giannii Calvert

Disqus
  • Try deactivating and reactivating the plugin.
May-27 2009 05:22 pm.
User photo
Mustafa Suphi Yilmaz
  • Dear Giannii, I believe you were just joking and didn’t think that I did
    that already, or more correctly :
    - I uninstalled from my Disqus page
    - I deactivated the plugin
    - I deleted all the plugin files from my server
    And I did the installation again.
    I generally don’t bother people without doing some minimum.

    We can’t relay to a service on another server when we have thousands of
    people visiting our blog. We hope you can understand that. As you don’t
    offer any fee-based service with a proper SLA, we would like to get our
    comments back and continue with a simple commeting system.

    *
    Giannii Calvert, May 27 11:38 am:*

    *We’re experiencing high load on our servers and are working to fix it. *
    Besides, now that we decided not to use Disqus until your servers stabilize
    for good, I realize another problem. One of the features of your plugin is
    that it supports exporting back comments to Wordpress. Well, can you tell me
    how?
    Plugin notes

    - Uses the Disqus API
    - Indexable by search engines (SEO-friendly)
    - Support for importing existing comments
    -

    Support for exporting back to WordPress<http://wiki.disqus.net/WordPress>
    -

    Auto-sync of comments with Disqus and
    WordPress<http://wiki.disqus.net/WordPress>database

    Finally, I found Daniel’s replies here, but it’s so old, I fear that you
    can’t do this correctly
    http://disqus.disqus.com/how_to_import_back_into_wp/

    On Thu, May 28, 2009 at 2:23 AM, Giannii Calvert <
    notifications-help@disqus.com> wrote:

May-28 2009 07:58 am.
User photo
Giannii Calvert

Disqus
  • I was not joking as our servers were down for a couple minutes when you activated. When you activate the plugin it picks up an API key.If you want to export you comments you may do so here: http://disqus.com/admin/tools
May-28 2009 01:17 pm.
User photo
Mustafa Suphi Yilmaz
May-29 2009 03:59 am.
User photo
Giannii Calvert

Disqus
User photo
Mustafa Suphi Yilmaz
  • It’s not about a guide, I already know that guide, like I already knew your XML output can’t easily imported in Wordpress, or when there is a simple problem, I always deactivate and reactivate the plugin.You are saying all around your Disqus website, forums and everywhere that your commenting system sync-back to the local wp-db.
    And I’m just saying that your sync is not working for all the comments, it’s missing a lot of comments from local wp-db.

    I’m just requesting a forced sync from your side. I already sent you links in this ticket.

    Please help!

Jun-01 2009 02:12 am.